Case study

Rolling out digital skills training to drive career mobility

Amazon Career Choice Logo Squid Ink
As part of its own Career Choice program, Amazon has been partnering with Correlation One to provide technical skills training to its hourly employees. Correlation One's training programs are designed to provide career mobility opportunities that align with in-demand digital and data-centric jobs within Amazon's ecosystem.
Industry

Technology

Headquarters

Seattle

No. of employees

1.5M

Revenue

$574B

1,000+

associates placed in higher-paid roles

90%

completion rates across all programs

65

net promoter score for learners

Context

 

At the core of its mission, Amazon believes in providing all employees with opportunities to learn new skills and advance their careers. In 2012, the company introduced Career Choice, an education and training benefit designed to help eligible hourly employees acquire new skills and create pathways to careers in high-demand roles.

This initiative is particularly beneficial for frontline workers, who often face challenges such as limited career paths, inflexible scheduling, and physically demanding tasks, resulting in high turnover rates. By offering top-notch skills training, the Career Choice program not only empowers its 700,000+ eligible hourly employees globally with better career prospects but also helps reduce turnover and cultivates a more committed workforce.

Goals

 

Since 2021, the Career Choice team has been partnering with Correlation One to develop and roll out customized technical training programs across the following areas:

Data Analyst
Supply Chain & Logistics
Data Center & Operations
Computer Support
Software Development
Salesforce Administration
Cloud Support Operations
Cybersecurity

These technical tracks aim to equip Amazonʼs hourly employees with sought-after skills, enabling them to fill data and digital roles within the company and the broader AWS ecosystem.

 
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Create your own customized solution to create job outcomes

 

Find out how Correlation One's reskilling solutions provide:

  • Job-relevant content for technical tracks
  • Dedicated career support
  • Tailored teaching methodology
  • Highly engaged community with high completion rates

Correlation One's solution

 

Correlation Oneʼs training solution is designed to help Amazon Associates secure in-demand, higher skilled, technical roles within Amazon and its partner ecosystem. As a result, it is structured to support both the Associatesʼ learning and development objectives and the recruiting and retention needs of Amazon and its partners.

  • For employees, our programs foster engagement and subject matter mastery, leading to industry-leading completion rates and NPS scores.
  • For Amazon, our programs are scalable, highly customizable, and easy to implement. We also provide benchmarking reports which help employers compare the technical skills of their employees with those of their industry peers.

New cohorts are run every three months and are each made up of hundreds of employees. Correlation One offers eight training tracks across a variety of technical domains including data analytics, cybersecurity, IT support and more. These tracks provide choice and opportunity to Amazonʼs employees as they work to advance their careers by obtaining in-demand skills while also supporting Amazonʼs talent needs. Training tracks typically last up to 16 weeks and combine live, instructor-led training with asynchronous studies as well as career development coaching.

Results

 
Our solution has enabled 1,000+ graduates to land dream jobs in critical parts of the Amazon ecosystem. Thanks to our highly engaging methodology and community building approach, our programs also experience industry-leading completion rates and NPS scores. 
We’re committed to empowering our employees by providing them access to education and training they need to grow their careers. We’ve seen firsthand how it can transform their lives.
Tammy Thieman
Global Program Lead, Amazon's Career Choice

Want a more in-depth look?

Discover Lee's story

 

With the COVID onset, Lee wasn't able to run his small business anymore and joined Amazon as a Warehouse Associate. He didn't really know what he wanted to do long term and was encouraged to take part in Career Choice. 

After taking on and completing the Data Analytics program from Correlation One, Lee secured a role at Amazon as a Process Control Specialist. He's now able to use his newfound skill sets daily.

Hear what our learners have to say

 
The most helpful aspect of the program for me was the community I had access to. When I needed help or access to resources, I could call upon my Instructors, TAs, and Professional Development Coach 24/7.
Mahmuda Sarker
Amazon
Mahmuda Sarker-1
I truly loved the career development [support]. We got one-on-one meetings with the TAs. We got one-on-one meetings with the teachers. That was probably my favorite part of the whole program.
Christian Martinez
U.S. army
Christian Martinez